Evolving Hockey Subscription FAQ
In the below post, we hope to answer frequently asked question regarding a subscription to Evolving-Hockey.com.
Q: How do I become a subscriber of Evolving-Hockey.com?
A: Either follow this link or click on the “Sign In / Subscribe” tab in the navigation bar at the top of this page:
Once you are on this page, click on either the “Monthly Subscription” or “Annual Subscription” button to be directed to a checkout page. Here you will create an account on Evolving-Hockey.com and enter your billing information to process the selected subscription level.
Q: Are the subscription options changing (from the levels available on Patreon.com)?
A: No, we will still be offering a $5 monthly subscription and a $54 annual subscription (10% discount for annual subscribers). These are recurring subscriptions. The billing cycle will start from the day you first subscribe (Example: if you subscribe Jan 10th, you will be charged Jan 10th, and then Feb 10th, Mar 10th, etc. for a monthly subscription and Jan 10th the next year for annual subscriptions).
Q: I’ve been a subscriber through Patreon.com up until this point. What do I have to do to cancel my Patreon subscription?
A: You do not need to do anything. Our Patreon account will be paused starting April 30th, 2021. No users will be charged by Patreon May 1st, 2021 (or any subsequent month).
Q: Will I receive an email confirmation when I subscribe?
Yes you should! This will include your subscription confirmation and invoice details. However, our email server/process is new, so these emails may not land directly in your primary mailbox at first. Please check your Promotions and Spam folders if you do not see an email right away.
Q: I signed up for a subscription, but I am not able to view the subscriber-only content. What should I do?
A: If you just subscribed, in rare cases, it may take a few minutes for your new subscription to process. If you are still not able to access the subscriber-only content, please send us an email at evolvinghockey @ gmail.com or submit a form by navigating to the “Contact Us” tab under your profile dropdown (right-most tab in the navigation bar if you are logged in). We will work with you to address any login issues you are having.
Q: How is my payment handled/processed by Evolving Hockey?
A: We utilize Stripe for our payment processing service. This is a robust and secure method that is served over SSL (https) on Evolving Hockey. No payment/cardholder information is stored on our servers.
Q: Can I use Paypal to subscribe?
A: At this time, we do not offer Paypal as an option for payments. However, this option is available to us. We will likely be adding Paypal as a payment option in the coming weeks.
Q: How do I cancel my subscription?
A: You can cancel your subscription by navigating to the “My Account” page (found under the right-most dropdown in the navigation bar at the top of this page when you are logged in) . Once you are on this page, there is a link in the table under the “My Memberships” section that shows “Cancel”. Click on this link and you will be directed to the “Membership Cancel” page which will allow you to cancel your subscription.
Q: What happens when I cancel my subscription?
A: Once you cancel your subscription you will immediately lose access to the subscriber-only content on Evolving-Hockey. For example, if you subscribed May 5th and cancel May 15th, you will not have access to the subscriber-only content through June 5th. If you intend to subscribe for only one month, please do not cancel immediately after subscribing to “turn off” the recurring payment. This will result in you immediately losing access to the subscriber-only content.
Q: I only wanted to look at the subscriber-only content for a day, but I’m done now. Can you please refund my subscription?
A: We will not issue refunds unless there are extenuating circumstances surrounding your subscription. If you subscribe for only a day and then cancel, you will be charged $5 and will not be issued a refund (unless extenuating circumstances are involved).
If you have any other questions, please feel free to submit them through our contact form located under your profile dropdown in the navigation menu (Contact Us).